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  • Q. How do I place an order?
  • The easiest way to place an order is to simply add the products you would like to your cart, and use the checkout process on our website. You can also call our toll free number to place your order over the phone. If you are submitting a purchase order, please see below.
  • Q. What forms of payment do you accept?
  • We accept all major credit cards (Visa, Mastercard, American Express, and Discover). We also accept Paypal. We do not accept personal checks, however we do accept checks from businesses, educational institutions, and law enforcement and government agencies.
  • Q. How will the charge appear on my credit card?
  • As part of our discreet billing policy, we do not include "SpygearGadgets" on either your billing statement or shipping label or packaging. Instead, it will appear as "Clearlight Electronics".
  • Q. What if I don't want to use my own credit card?
  • For maximum discreetness, rather than using your own credit card, you can purchase a pre-paid gift card, as long as it has a Visa, Mastercard, or American Express logo on the card. Be sure to register your pre-paid card online with your address so that it matches the billing address you enter during the checkout process on our site.
  • Q. Do you accept purchase orders?
  • We accept purchase orders from law enforcement, government agencies, and educational institutions. For more information on submitting a purchase order, please see our purchase order page.
  • Q. How do I check the status of an order?
  • If you created an account during the checkout process, you can check the current status of your order on the Order Status page. If you used guest checkout, you won't be able to check your order status online, however you will receive an email with your order's tracking information when it shipped. You can also call, email, or use our online chat to talk to one of our supprot reps who can update you on the status of your order as well.
  • Q. When will my order ship?
  • Orders are processed Monday through Friday during regular business hours. Most domestic orders are processed within 1 business day, although it may take up to 72 hours to allow for processing and for payment verification procedures. Processing for orders received on the weekends and federal holidays will begin the next business day.
  • Q. Do you ship internationally?
  • Yes we ship all over the world to most countries. Shipping rates vary by country, to get a shipping estimate simply add your items to your cart, enter your address, and click "Estimate Shipping" and you'll be provided a shipping quote to your specific location.
  • Q. How long will it take for me to get my order?
  • Once we have processed your order, it will be shipped out via one of our shipping providers, which are either USPS, FedEx, or UPS. Orders placed with "Free Shipping" generally arrive within 2-5 business days. Standard shipping orders usually arrive within 1-4 business days. 2-Day and Next Day expedited shipping is also available. Please note that the the cutoff for same day shipping for in stock expedited orders is 12PM EST.
  • Q. Do you offer Saturday delivery?
  • Orders are generally delivered only Monday through Friday by our shipping carriers. That means orders received on a Friday with next day delivery will arrive on Monday. Saturday delivery is available for an additional charge, which varies by your location. Contact us before placing your order for a custom shipping quote for Saturday delivery.
  • Q. What will the packaging look like? Is it discreet?
  • As part of our discreet shipping policy, we do not include "SpygearGadgets" or anything "spy" related on the outside of the pacakge. "Clearlight Electronics" will appear on the address label as the sender. If you need more discretion, we can also change the sender name to simply be "Shipping Department". If you would like us to do this for your order, please make a note in the "Order Comments" field at the last step of the checkout, or give us a call to place your order.
  • Q. Will I have to be there to sign for the package?
  • Generally, all orders over $150 will require a signature for delivery. If no one is available to sign for the package, the delivery driver will make up to 3 attempts to deliver it. After the first attempt, they will leave a "door tag", which you can sign and leave on your door, authorizing them to leave the package on their next attempt.
  • Q. What if I can't have the order shipped to my house or business?
  • If you cannot have your order shipped to your home, we can send it to an alternate address. Please note this alternate address is subject to verification in order to prevent fraud. You can also choose the "FedEx Hold at Location" service, which will have the package shipped to a nearby FedEx Office or FedEx hub, where you can securely pick it up within 5 days after it has been delivered.
  • Q. Do you offer local pickup?
  • Currently we do not offer local pickup from our warehouses, however we hope to offer this service in the future.
  • Q. What if I still have questions about placing or receiving my order?
  • If you still have questions not answered here, please contact us, and we'll be glad to answer any additional questions that you may have.


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